We're TomFit, an AI-native physical health provider, building our own training machine and studios, scaling out of Zürich. We combine a new kind of strength training machine, the TomBot, with a software platform and AI to let people create, execute, and monitor a personal training regime that actually adapts to them. Our TomFit Hub in Krakow (Osiedle Avia 5) is where members experience TomFit Training and our TomBot. That is where you come in. We are looking for a Hub Manager to run and grow our Krakow hub. You will be responsible for creating a great member experience, supporting local growth initiatives, and ensuring the hub operates smoothly and efficiently.
What you'll do
- Own the day-to-day operations of the Krakow hub.
- Create a great member experience from first contact onwards.
- Support customer acquisition, activation, retention and reactivation initiatives.
- Coordinate schedules, administration and local operations.
- Design and improve operating procedures to help the hub scale efficiently.
- Monitor key operational and customer engagement metrics.
- Work closely with coaches and the broader TomFit team
A few things we'll need from you
- Experience in operations, customer success, hospitality, fitness, healthcare or another customer-facing environment.
- Strong organisational skills and attention to detail.
- A proactive, entrepreneurial mindset.
- Confidence creating structure, documenting processes and improving ways of working.
- Comfortable working with data, engagement metrics and business targets.
- Excellent communication skills.
- Fluent Polish and good English.
- Available to work on-site at our Krakow hub (Osiedle Avia 5).
- Nice to have: Experience in sales or customer acquisition.
- Nice to have: Experience managing a studio, clinic or operational environment.
- Nice to have: Health, fitness or physiotherapy background.
- Nice to have: Startup experience
What we offer
- An inspiring mission – we want to bring physical health to everyone.
- Direct impact on customer experience, operations and growth.
- Short paths and fast decision-making.
- Entrepreneurial spirit and a culture of trust.
- Competitive compensation
If this sounds interesting, please send us your CV and a motivation letter telling us about yourself and why this role fits you to hr@tom.fit. Run the hub. Improve the processes. Help us grow
Apply nowQuestions? Contact us at hr@tom.fit